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AFFORDABLE SOLUTIONS, INC.
Your Technical Staffing Specialists

Responsibilities

Provide email- and telephone-based technical support to our customers and evaluators, including installation
troubleshooting, product configuration assistance, hardware and operating system troubleshooting related to
proper product installation and operation, and troubleshooting improper product operation and/or erroneous
product use.
• Diagnose and resolve complex customer issues, and act as a liaison between customers and our
Engineering.
• Develop sample applications and gather technical data as required to solve complex customer issues.
• Engage third-party vendors to assist in the troubleshooting process.
• A potential to travel to customer sites. Required travel approximately 20%.
• Clearly articulate to customers and our management a problem definition and resolution plan.
Required Experience
• 2+ years of work experience in customer-facing software technical support in a support organization with close
ties to sales.
• Advanced troubleshooting skills, previous software development experience preferred.
• Experience supporting enterprise software products for high visibility customers.

Preference given for:

• Bachelor's Degree in Computer Science, engineering or related field.
• More than 2 years of experience supporting a complex product.
• Experience working with customers in the financial industry
• Proven success working in a small company or a startup



Required Skills

• Strong knowledge of Linux, Solaris, and Windows operating systems, including installation, configuration,
system administration, and troubleshooting procedures.
• Application design and programming experience in the following languages: Java, and XML.
• Knowledge of relational databases (Oracle, SQLServer, etc.).
• Passion for working with people, and a strong interest in helping customers succeed.
• Ability to learn new technologies quickly.
• Ability to multitask effectively and work well under pressure.
• Strong organizational and time-management skills.
• Ability to work independently with minimal management direction.
• Excellent written and verbal communication skills
Technical Support Engineer
Position: Contract to Perm
Shift: 1st
Location: Lexington Area